Policies
Privacy Policy
Last updated: January 2026
Your privacy matters to us. This policy explains what information we collect when you use Little Gem Trees, how we use it, and your rights. We don't sell your data.
1. Who We Are
Little Gem Trees is an online store selling handcrafted crystal gem trees. We operate at littlegemtrees.com. You can contact us at [email protected].
2. Information We Collect
We collect the following types of information:
Order Information
When you place an order, we collect your name, email address, shipping address, and payment details. Payment information is processed securely by Stripe and is never stored on our servers.
Email Address (Optional)
If you subscribe to our email list, we collect your email address with your consent. You can unsubscribe at any time using the link in any email.
Usage Data
We collect anonymous analytics data about how visitors use our website (pages visited, time spent, device type). This helps us improve the experience. This data is not linked to your identity.
3. How We Use Your Information
- To process and fulfil your orders
- To send order confirmation and shipping update emails
- To provide customer support when you contact us
- To send marketing emails if you have opted in (you can unsubscribe anytime)
- To improve our website and shopping experience using aggregated analytics
- To comply with legal obligations
4. Third Parties We Share Data With
We work with the following trusted third parties who may receive some of your data to provide their services:
Stripe
Payment processing. Your payment details go directly to Stripe and are never stored on our servers. Stripe is PCI-DSS compliant.
View privacy policy →CJ Dropshipping
Order fulfillment and shipping. We share your name and shipping address with CJ to fulfil your order.
Google Analytics
Anonymous website analytics. No personally identifiable information is shared.
We do not sell your personal data to any third party.
5. Cookies
Our website uses cookies for the following purposes:
- Session cookies to keep your cart active while you browse
- Analytics cookies (Google Analytics) to understand traffic patterns — these are anonymous
- No advertising or tracking cookies are used without your consent
6. Data Security
We take reasonable steps to protect your personal information. Our website uses HTTPS encryption, payment processing is handled securely by Stripe, and we limit access to your data to only those who need it to provide services.
No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data (subject to legal obligations)
- Unsubscribe from marketing emails at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
8. Data Retention
We retain order information for as long as necessary to fulfil orders, handle disputes, and comply with legal obligations (typically 7 years for financial records). Email subscribers are retained until they unsubscribe. Analytics data is retained in aggregate, anonymised form.
9. Changes to This Policy
We may update this policy from time to time. The date at the top of the page will reflect any changes. We encourage you to check back periodically if privacy matters to you.
Privacy questions?
Email us at [email protected] and we'll get back to you within 1–2 business days.